The Fern Wisteria Resort, Dhari

The Fern Wisteria Resort, Dhari has replied on Thu Aug 07 13:43:19 IST 2025

Dear Virbhadra Dabhiya, We're delighted to hear that you had a positive experience at our hotel. Your kind words about our staff's hospitality, room services, and quality food are heartening. We work continuously to provide our guests with the best service, and your feedback suggests we are succeeding in our efforts. We're particularly pleased you felt well taken care of by our staff, as they are indeed committed to ensuring our guest's comfort. Your commendation of our food adheres to our commitment to providing delicious cuisine using quality ingredients. We hope this would be a start of more visits to come, and promise to maintain the same, if not better, standards of our service offering in the future as well. Looking forward to welcoming you back soon. Warm Regards, Parthapratim Maity Hotel Manager

The Fern Wisteria Resort, Dhari has replied on Thu Aug 07 13:43:50 IST 2025

Dear Jankar Dharmendra, We are thrilled to hear about your fantastic experience with us! It’s great that our team's welcoming nature and cooperation were appreciated by you. We continually strive to make our guests feel cared for and we’re glad you noticed it. Your kind comments about our dining experience are heartening and it gives us great joy that you found our food excellent. Our team works hard to maintain cleanliness and orderliness, so we're glad you found the rooms up to the mark. We are also delighted to hear your positive feedback about the value for money we offer, which is something we put at the forefront in our endeavors. Hearing such good words from our guests adds extra miles to our motivation. We look forward to welcoming you back for another wonderful stay in the future. Warm Regards, Parthapratim Maity Hotel Manager

The Fern Wisteria Resort, Dhari has replied on Fri May 16 16:03:45 IST 2025

Dear Jigar Mehta, We're glad to hear that you found our property satisfactory. However, we recognize the concerns you've raised about the service, swimming pool condition, and amenities. We can understand how these issues might have affected your overall experience. We are dedicated to maintaining a high level of cleanliness and service, so it's disheartening to hear such feedback. Your observations about the swimming pool and the lack of towel facility and changing rooms have been noted and will be addressed promptly. The shortage of staff is indeed alarming and we will staff appropriately to ensure the best service. We would also take your suggestion about the welcome drink into consideration for improving our service. We realize that you didn't find value for your money and for that, we deeply regret. We're constantly trying to improve our service standards and we will surely work on these areas for better customer experiences. Rest assured, we expect to provide better services on your subsequent visit. Best Regards, Parthapratim Maity General Manager

The Fern Wisteria Resort, Dhari has replied on Tue Jan 14 18:06:19 IST 2025

Dear Mihir Gajjar, We are Pleased to hear you found our property amazing and luxurious, enjoying the ambiance, our amenities, and tasty food. We are sorry that our service did not meet your expectations during your stay. We strive to provide the highest quality of service and your feedback is invaluable in helping us improve. Rest assured your comments have been duly noted and shared appropriately within the organization. We promise to work on enhancing this aspect of our service offering in order to provide a better experience in the future. We look forward to welcoming you back on your next visit to Dhari. Thanks & Regards Satish Pandey operations Manager

The Fern Wisteria Resort, Dhari has replied on Tue Jan 14 18:06:39 IST 2025

Dear kinjal shelar, We're thrilled to read your positive insights about your stay. We're glad you enjoyed our prime location, excellent food, and top-notch service. It gives us immense pride that our staff's dedication to providing exceptional service was reflected in your experience. Your kind words motivate us to continuously provide a memorable experience for all our guests. Once again, we thank you so much for sharing your experience and look forward to welcoming you back soon. Thanks & Regards Satish Pandey Operations Manager

The Fern Wisteria Resort, Dhari has replied on Tue Jan 14 18:06:59 IST 2025

Dear Umesh Maniar, Thanks for your feedback. A comfortable and hassle-free stay is what we promise all our guests, thus, hearing especially for the Room quite concerning for us. we will make sure it will not like similar situation in the future. Please allow us next time to rectify this situation and provide you the experience we are known for with our excellent service and hospitality. Your feedback is a valuable tool for us to continue improving our services. Once again, we deeply regret any inconvenience caused and the discomfort it has brought you. Thanks & Regards Satish Pandey Operations Manager

The Fern Wisteria Resort, Dhari has replied on Wed Nov 06 11:33:08 IST 2024

Dear Mr. Pankaj shah, Greetings Of the day! We appreciate your feedback regarding our location and the quality of our food. It's great to hear that these aspects met your expectations. However, we are concerned to learn that our staff performance and service levels did not live up to our standards. We take pride in our team's training and commitment to customer satisfaction, and it's clear we fell short in your experience. Rest assured, we are addressing these issues directly with our team to ensure we improve and provide the excellent service our guests expect and deserve. Your feedback is invaluable in helping us enhance our customer experience, and we hope to have the opportunity to demonstrate our improved service on your next visit. Thanks & Regards Satish Pandey Operations Manager

The Fern Wisteria Resort, Dhari has replied on Wed Nov 06 11:33:29 IST 2024

Dear Santosh Kumar Greetings of the day! Thanks for sharing your valuable feedback with us. we are pleased to know that you were satisfied with your experience of our services and facilities. At The Fern Wisteria Dhari, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to our Resort and would be delighted to assist you with any requirement. Satish Pandey Operations Manager