The Nirmala Palace

very bad accomodation no lift no restaurant Over all very bad experience no comfortable for sr citizen

The room was nice and clean. However the 5 bedded room is on the second floor and difficult for senior citizens to climb stairs. There was a short circuit in the room this morning and the repair didn't happen till we were there.

I was thinking it should be a good hotel as i paid amount for luxury deluxe room but basically it was guest house type service room. No blanket cover was provided. Bath room was under construction. Staff was very helpful and provided good help during check out.

Good hotel nice location and the staff are good. My experience in the hotel is quite good. But there is no lift in the hotel

There was no mirror, no hot water in the bath room, tea was served in open cup-got ready at 1st floor& served on 3rd floor, no lift to reach 3rd floor from g floor, no restaurant.

The guest response is very bad. The building is under renovation. No railings for the 2nd floor staircase and i have travel-led with 5 other senior citizens. They allotted us on the second floor 2 rooms and ground floor one room. While reaching second floor through stair case steps with out railing we are afraid of falling down. In response to my question, the hotel management told us that they have informed mm trip authorities not to book rooms in their hotel. But, mm trip authorities have asked hotel people to convince the occupants to stay. They have shown some what's app conversation also. Waiters treatment is very very bad

The hotel owner/manager was rude. The ac didn't work. There was a hole in the wall at-least a square foot in size. There was work going on. The room was dusty when checked in. When i told that, the hotel manager was extremely rude. Dirty blankets. Next day morning, i left the key in reception and went out. The house keeping staff lost the key and we could not enter the room. The receptionist boy gets ladder and enters the room through the hole and opens the room from inside. Then they bring someone and arranges a lock and key after several hours. Agsin when i got back to room, they had done drilling work on the wall and my cloths that i had kept on the floor were destroyed. Whrn i asked about this, the hotel owner wasso rude. He seem to be uneducated and doesn't know probably how to treat thd guest. No bathroom kit was available. I didn't stay in this hotel since the owner was very threatening and i did not want to argue with them. I simply left rs money that i paid and moved out of the hotel.

the pictures are not of that hotel not worthy

Stay was good, but the lightening of the room could be improved. Also the food the decent, staff was polite

While booking we opted for breakfast included package, but when we reached the property we realised that the hotel doesn't have any facility for any kind of breakfast

it is below average.

The rooms were already allocated to someone, hence they shifted to another property of theirs which was further away. No refunds or calculations on the difference of booking amounts.

Heating tank was small so didn’t had hot water, toilet seat was broken, tv was not working, no wifi accessibility at 2nd floor. Blankets were having some smell. Overall bad experience and not value for money.

Nice hotel and good staff, very understandable. Near to templ and main road.

All the tourists places & temples are near by this hotel. You can easily find battery rickshaws near by hotel. Rooms are also very clean.

We booked a 3 person guest room but they provide 2 person bed room and v’ll add extra bed were there was no space in 2 person room and the location of hotel is also not good and there are no geyser in the room. If we ask, they told no one uses geyser here and at the reception we talk in politely but the person was very harsh. So please recommend not to book this hotel and at this price it’s a very waste of money and for this hotel.

2

Clean rooms, cordial staff. Only drawback was, no lift in the hotel.

A neet and clean hotel hotel owner was a very decent person very well behaved with us

Very nice hotel to stay. The staff and ambience was very friendly.