Treebo Lords Garden Glory - Centralized Heating

room n hotel was pethatic ... no water and food.... i left the hotel and did'nt stayed there

Excellent stay. Excellent food. Excellent service by Pradhan Ji with his smiling face and Minakshi Ji helping and managing the property nicely. Will definitely visit again Excellent stay. Excellent food. Excellent service by Pradhan Ji with his smiling face and Minakshi Ji helping and managing the property nicely. Will definitely visit again.

I am writing to raise a serious complaint regarding our recent booking at Treebo Lords Garden Glory Hotel, Upon reaching the hotel for check-in, we were informed by the receptionist that our prepaid Standard Room had been allotted to another guest who extended their stay. In return, we were offered a lower-category room (Economy Room), which was completely unacceptable given the downgrade in facilities and comfort. Despite our request to either be allotted a Standard Room as booked or an upgraded category, the hotel refused to provide any suitable alternative and also declined to process a refund. The receptionist was rude and dismissive, leaving us with no choice but to walk away without checking in and make a fresh booking at another property—at our own cost. We are attaching photographs of the Economy Room that was offered to us, which clearly show the substandard quality compared to what was promised and paid for. This is a serious lapse in service and a clear breach of customer trust. We request: 1. A full refund of the booking amount at the earliest.

Good amenities and services provided by the staff. Altogether it was a pleasant stay in the gods state himachal pradesh

## Terrible Experience a Hotel We booked this property for a break, expecting a comfortable stay. Unfortunately, it turned out to be one of the worst hotel experiences of my life. ### Major Issues: 1. *Unders staffed*: Only 2 staff members handling everything - plumbing, cooking, managing, and more. 2. *No Room Service*: No food available without advance notice. 3. *Slow Service*: Ordered dinner at 7 pm for our kids, but it arrived at 8:10 pm due to limited staff. 4. *No Amenities*: Requested water bottles, but they refused, citing it's not their policy. 5. *No Laundry Service*: No option to get clothes washed or cleaned. 6. *Unhygienic Kitchen*: Kitchen conditions were unacceptable. 7. *Safety Concerns for Kids*: - No railings or safety measures for kids in areas with a view (e.g., valley). - Windows lack glass or safety features to prevent accidents. - Broken swings and play equipment. 8. *Limited Complimentary Services*: Requested unlimited coffee sachets, but were told only 3 per day would be provided. 9. *Basic Facilities Not Working*: - In-room amenities (fans/lights/AC) not working. - No clock in the room. 10. *Old and Insecure Room Facilities*: One room had an old traditional lock (kundi) and lacked modern security features. 11. *Lax Check-in Process*: Only 1 ID proof was collected for 9 members, including kids, without requesting additional documentation. ### Overall Experience: Extremely disappointing and a waste of money. The property claims to be 3-star, but it doesn't deserve any stars. We won't be recommending this hotel to anyone. ### Rating: 1/5 stars

We had booked a room at this property late at night. The host at the desk was very cooperative. She walked us through the amenities of the room. We requested an early checkout she was there at 4.30 in the morning. It was a pleasant stay.

The place is super clean, has well-maintained rooms, great services, and the staff is really polite and helpful—it makes the stay so comfortable

Had a great stay, Glory, Shoghi. The hotel is surrounded by greenery, with clean, comfortable rooms and stunning views. The staff, especially Mr. Pardhan was very polite and helpful. Highly recommend for anyone visiting Shimla 5

Good place to stay with friends and family. Nice food great hospitality nice staff, to cater knowledge about everything.

Property: treebo lords garden glory offering comfortable rooms with modern amenities like free wi-fi, breakfast, and a well-furnished lobby for relaxation