Viola Beacon Resort Lonavala

Viola Beacon Resort Lonavala has replied on Thu Oct 02 22:50:48 IST 2025

Dear Prathmesh Agarwal, We value your feedback and appreciate your positive comments on our food quality and location. We're pleased to hear you enjoyed your dining experience and our fantastic vistas! However, we are concerned to learn about your observation regarding the maintenance of the play area and rooms. We assure you that we take this very responsibly and it's our top priority to ensure that all facilities are in top-notch condition for our guests. Your comments have been highlighted to the management and rest assured that we are working diligently to address the areas in need of attention. Once again, we appreciate your constructive feedback. Your comments are indispensable for us to improve our services. We hope to have the chance to welcome you back, and we strive to provide a better experience for you. Dinesh Prasad General Manager

Viola Beacon Resort Lonavala has replied on Sat Oct 04 22:38:05 IST 2025

Dear Mantosh Panda, We appreciate your detailed feedback about your recent stay at Viola Beacon Resort. It's heartening to know you found our rooms satisfactory. We strive to provide an impeccable environment of cleanliness, comfort and quality service. We took note, however, of your concern about the deluxe and executive rooms. We acknowledge the seasonal limitations and understand the inconvenience experienced during the rainy season. Moving forward, we will work in making sure every feature adds value to all types of weather conditions. The quality of our restaurant is one of our main priorities, so we’re saddened to hear we did not meet your expectations for cuisine and variety, especially for breakfast. Rest assured, your insight would help us improve our services in this department. It's unfortunate that the pool could not be used due to the rain, we understand how this could reduce the enjoyment of your stay. We hope the improvements we plan can win over your heart next time you need a place to stay in Lonavla. We strive to make our guests' experience a positive one. Your contribution aids us in that process. Dinesh Prasad General Manager

Viola Beacon Resort Lonavala

Dear Nyuttam Darira, We appreciate your response and are glad to hear that your stay was comfortable and you and your family enjoyed the view and the food. We understand your concern regarding the prices on our à la carte menu. Our team strives to source the freshest, high-quality ingredients, which is reflected in our pricing. We will, however, take your feedback into consideration as part of our ongoing effort to provide the best possible experience for our guests. It's great to hear you had a nice time overall and we hope to have the pleasure of welcoming you back in the future. Dinesh Prasad General Manager

Viola Beacon Resort Lonavala has replied on Sat Oct 04 22:38:24 IST 2025

Dear Rahul Duggal, We're thrilled that you enjoyed your stay at our hotel and especially that you found our executive rooms to be clean and spacious. It's also great to hear that you enjoyed the food we offer - our team work tirelessly to ensure it is always delicious. We're especially glad to know that your children enjoyed the play area! Ensuring that we offer lots of games and activities for children is a key part of our offering, so your feedback is very encouraging. Please do not hesitate to contact us if you want to share more of your experiences. Looking forward to serving you again soon. Dinesh Prasad General Manager

Viola Beacon Resort Lonavala has replied on Mon Aug 25 16:35:23 IST 2025

Dear Nitin Srivastava, We're thrilled to hear about your amazing experience at our location on the long old Pune highway. It's fantastic to know you found our place to be clean and comfortable. We always strive to maintain a tidy, pleasant environment for all our guests. And we're especially glad that our supportive staff made a great impression. Our team truly cares about offering exception service, and your commendation means a lot to them as well. Your high appreciation and satisfaction is what motivates us to keep improving. We're looking forward to your next visit. We'll be sure to continue providing high-quality service and a satisfying experience. Dinesh Prasad General Manager

Viola Beacon Resort Lonavala has replied on Mon Aug 18 16:51:28 IST 2025

Dear Het Patel, We are thrilled to know that you enjoyed the interior and the services at our establishment. It's refreshing to learn that our recreational activities such as swimming and games made your experience more enjoyable. The view from the room is indeed a highlight and we are glad that you appreciated it too! Your comments confirm that we successfully fulfilled our aim to create an uplifting and memorable ambiance for our guests. We look forward to bringing you more such delightful experiences in the future. Dinesh Prasad General Manager

Viola Beacon Resort Lonavala has replied on Mon Jul 21 22:07:21 IST 2025

Dear Vipul Bhimani, We're delighted to hear about your enjoyable experience at our place. It pleases us to know you found the stay to be good and pleasant, making your experience worthwhile. We take pride in our location being conveniently close to many desirable destinations, so we're glad you found this beneficial. Your positive feedback on meals and affordability adds immense value to us. We endeavor to continue providing enjoyable stays like this in the future. Looking forward to serving you again soon. Dinesh Prasad General Manager

Viola Beacon Resort Lonavala has replied on Thu Jun 12 19:19:10 IST 2025

Dear ANIL TAGALE, We are glad to hear that you had a positive experience with our staff and enjoyed our amenities, including the food, children's play area, and swimming pool. Your feedback about the room furnishings and mattresses has been noted with priority and we will address this for betterment. We understand that upgraded furnishings and a more flexible swimming pool schedule could enhance your stay and we appreciate the insight. Your suggestions are indeed valuable to us, as they will help us to provide our guest an enriched experience. We hope to welcome you back soon and strive to exceed your expectations. Dinesh Prasad General Manager

Viola Beacon Resort Lonavala

Dear Krishiv, We regret your recent experience at our hotel did not meet your expectations. We prioritize the satisfaction of our guests, hence your feedback is instrumental to us. Your concerns regarding the games room and the disparity between our online pictures and the actual scenario have been noted. Also, we understand your dissatisfaction with the A/C's capacity and we will surely look into it. Similar attention will be paid to your food quality comments, to ensure all our guests relish superior culinary experiences. Maintenance issues you've raised are being examined by our management, with the promise of immediate rectification. It distresses us to know that your whole family didn't enjoy the stay, as we strive to make our property welcoming for guests of all ages. We always encourage guests to voice their concerns during their stay so it would be our privilege to rectify things on an immediate basis. We are eager to regain your trust and hope to have another opportunity to better serve you in the future. Dinesh Prasad General Manager

Viola Beacon Resort Lonavala

Dear Dherendra Singh, We appreciate your candid feedback. Dealing with a negative experience is certainly regrettable. We normally take pride in delivering superior customer service, however, it seems we fell short from achieving that during your stay. The issues you experienced with the unfriendly conduct of our staff are noted and will be immediately addressed with them. We also acknowledge the cleanliness concerns; we commit to ensuring a cleaner, healthier atmosphere going forward. As for the dissatisfaction you expressed towards the quality of our food, we will most certainly work on the quality and taste of our dishes. We honestly aspire to provide a comfortable stay which extends to having a satisfying dining experience as well. We understand that your recent experience has made your stay unpleasant. We'd like to reassure you that improvements will be made based on your comments. Despite your recent experience, we hope you will give us another chance to prove our hospitality. Dinesh Prasad General Manager

Viola Beacon Resort Lonavala has replied on Fri May 16 19:49:03 IST 2025

Dear kinjal vyas, We're disheartened to learn about the challenges you faced during your stay with us. Maintaining the highest standards of hygiene and cleanliness is important to us and we're committed to improving based on your feedback. We understand you found our pricing and facilities not up to your expectation. Rest assured, we are constantly striving to provide excellent value for the money to all our guests. Your dissatisfaction with breakfast is noted. We aim to provide a dynamic menu and it's regrettable that our offerings did not appeal to you on this occasion. We will review the temperature of our dishes as hot and fresh food is something we guarantee. Your experience brings us an opportunity for improvement and we commit to making significant changes to better serve you. We really hope you will reconsider and give us another chance to deliver an improved experience. Dinesh Prasad General Manager

Viola Beacon Resort Lonavala has replied on Fri Apr 25 16:22:15 IST 2025

Dear priyanka chowdhury, We're glad to hear you appreciated our location and found our hotel spacious with satisfying amenities. It brings us joy to know you consider your experience good overall. However, we sincerely regret the inconvenience caused due to the air conditioning issue and the room change. We understand such occurrences can indeed put a damper on one's stay. Your concerns have been noted and are being addressed for an immediate resolution to avoid such situations in the future. We've also taken note of your remark about the variety in our buffet and we will certainly review our menu and work towards offering a wider range for our patrons to enjoy. Hearing your feedback helps us to continually improve the services we offer, and we hope to have the pleasure of welcoming you back soon for an even more comfortable stay. Dinesh Prasad General Manager

Viola Beacon Resort Lonavala has replied on Fri Apr 25 16:22:26 IST 2025

Dear jitendra kumar, We appreciate your detailed feedback which is valuable to us. We deeply sympathize with your unsatisfactory dining experience. Our policy does allow guests to dine in the restaurant area even if they do not opt for buffet - this was an unfortunate misunderstanding. Similarly, cutting a cake in the dining area should not have been an issue. We regret to hear that you found our service speed to be slow and that your complaints were not addressed. Your experience is not reflective of our usual practiced standards of service and we will ensure there are improvements on these fronts. We're happy to hear that you found our rooms and location to be satisfactory. Regarding the pricing, we continually strive to offer our guests the best service and facilities. However, we understand your concerns and will take them into consideration as we aim to enhance overall guest experiences. Thank you for sharing this with us. Dinesh Prasad General Manager