WelcomHeritage Grand Srinagar

WelcomHeritage Grand Srinagar has replied on Mon Nov 17 16:20:28 IST 2025

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to know that you found our location convenient and appreciated the courteous behavior of our staff. However, we sincerely regret that the food did not meet your expectations. Please accept our apologies for the inconvenience caused. We take such feedback seriously and will address this issue with our culinary team to ensure improvements are made promptly. We value your input and hope to have the opportunity to serve you again with a much better experience. Warm regards, Ms. Mariya

WelcomHeritage Grand Srinagar has replied on Mon Nov 17 16:21:33 IST 2025

Dear Guest, Thank you for choosing Hotel Welcome Heritage and for sharing such a wonderful and detailed review. We are delighted to know that you enjoyed our convenient location in the heart of Srinagar, with easy access to Nishad Bagh, Mughal Garden, Tulip Garden, and other attractions. It is a pleasure to hear that you appreciated the quality and variety of our food, as well as the warm hospitality extended by our team. We are especially glad that Bilkis made your stay more comfortable with her friendly and efficient service. Your kind words will certainly be shared with her. We are happy that the complimentary upgrade to our Premium Deluxe room and the complimentary dinner added pleasant surprises to your stay. It is always our aim to provide memorable experiences, and we are glad we succeeded in doing so for you and your family. Thank you once again for your generous feedback. We look forward to welcoming you back to Hotel Welcome Heritage for another enjoyable stay. Warm regards, Ms. Mariya

WelcomHeritage Grand Srinagar has replied on Mon Nov 17 16:22:28 IST 2025

Thank you for sharing your valuable feedback. We are delighted to know that your experience at WelcomHeritage truly reflected a welcoming and homely atmosphere. We are pleased that our convenient location near the airport added ease to your travel, and that you enjoyed our excellent food and comfortable rooms. Your high recommendation means a great deal to us and serves as great motivation for our team. Thank you once again for choosing WelcomHeritage. We look forward to welcoming you back on your next visit to Srinagar. Warm regards, Ms. Mariya

WelcomHeritage Grand Srinagar

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you had a great experience during your stay with us. Although our location is a bit away from Dal Lake, we are pleased to know that the warmth and hospitality of our staff, especially Bilqees, made your stay comfortable and memorable. We are also happy that you enjoyed our delicious food — it’s wonderful to know it added an extra touch to your experience. Thank you once again for choosing our hotel. We look forward to welcoming you back for another pleasant stay. Warm regards, Ms. Mariya

WelcomHeritage Grand Srinagar has replied on Mon Nov 17 16:24:22 IST 2025

Dear Guest, Thank you for taking the time to share your gracious feedback. We are pleased to learn that you found our property to your satisfaction and that the hospitality extended by our staff contributed positively to your stay. Your kind words of appreciation and recommendation are sincerely valued. We are delighted to know that you intend to revisit, and it would be our privilege to welcome you back for another exceptional experience. Warm regards, Ms. Mariya

WelcomHeritage Grand Srinagar has replied on Mon Nov 17 16:25:07 IST 2025

Dear Guest, Thank you for sharing your positive feedback. We are delighted to know that you had a wonderful stay with us. It is gratifying to hear that our friendly staff, well-maintained rooms, and enjoyable cuisine contributed to your overall experience. We truly appreciate your recommendation and look forward to the pleasure of welcoming you back in the future. Warm regards, Ms. Mariya

WelcomHeritage Grand Srinagar has replied on Sat Jan 04 13:04:55 IST 2025

Dear Mr Beria, Greetings from WelcomHeritage! Thank you for your wonderful review! We're glad you enjoyed your stay with us and appreciate your kind words.Regarding your comment, we would like to clarify that WelcomHeitage Grand is indeed a part of the ITC Hotels group, a leading luxury hotel chain in India. We are proud to be associated with ITC Hotels and strive to provide our guests with the highest standards of service and hospitality. Thank you for choosing to stay with us. Warm Regards, Rohullah Front Office WelcomHeritage Grand Srinagar.

WelcomHeritage Grand Srinagar

Dear Guest, Thank you for sharing your wonderful feedback. We are delighted to learn that you enjoyed your stay in our newly built property and found the rooms clean, comfortable, and well-maintained. We are especially pleased to hear your kind words about Mr. Mustafa, our Managing Director. His warm hospitality and the special arrangements he made—including the bonfire and lawn dinner—are truly meant to create memorable experiences for our guests. We are glad to know they left such a positive impression on you. Thank you once again for recognizing our hotel as a hidden gem. We look forward to welcoming you back for another exceptional stay. Warm regards, Ms. Mariya

WelcomHeritage Grand Srinagar has replied on Mon Nov 17 16:27:06 IST 2025

Dear Guest, Thank you for sharing your feedback. We are pleased to know that you found our rooms neat and hygienic, and that you enjoyed the quality of our food. It is also heartening to hear that our staff made a positive impression with their friendly and polite service. Your kind words are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Ms. Mariya

WelcomHeritage Grand Srinagar has replied on Mon Nov 17 16:28:00 IST 2025

Dear Guest, Thank you for sharing your valuable feedback. We are glad to know that you found our property clean, enjoyed our food, and appreciated the hospitality extended by our team. We acknowledge your comment regarding the location and will continue to explore ways to enhance the overall experience for our guests. Your recommendation is highly appreciated, and we look forward to welcoming you back for another pleasant stay. Warm regards, Ms. Mariya

WelcomHeritage Grand Srinagar has replied on Mon Nov 17 16:28:34 IST 2025

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to know that you enjoyed your stay at our newly built property, appreciated the quality of our food, and felt welcomed by our team’s hospitality. Your kind words mean a lot to us, and we look forward to the pleasure of hosting you again for another memorable stay. Warm regards, Ms. Mariya

WelcomHeritage Grand Srinagar has replied on Mon Nov 17 16:29:34 IST 2025

Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. We regret that our amenities and location did not fully satisfy your requirements, and we sincerely apologize for any inconvenience caused during your stay. Please be assured that your comments have been shared with our management team as we continually strive to improve our offerings and guest experience. We hope to have the opportunity to welcome you back in the future and provide a stay that reflects the standards you rightfully expect. Warm regards, Ms. Mariya

WelcomHeritage Grand Srinagar has replied on Mon Nov 17 16:30:22 IST 2025

Dear Guest, Thank you for sharing your feedback. We sincerely regret that your stay did not meet your expectations. We are very sorry for the issues you encountered with drainage, the heating system, and the dining arrangements, as well as any discomfort they may have caused. Please be assured that your concerns have been immediately shared with our management and operations teams to ensure corrective measures are taken. Your feedback is invaluable in helping us improve our services, and we deeply regret that we fell short during your visit. We hope to have the opportunity to welcome you again in the future and provide an experience that truly reflects our standards. Warm regards, Ms. Mariya

WelcomHeritage Grand Srinagar has replied on Mon Nov 17 16:31:19 IST 2025

Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused during your stay, including the issues with the rooms and the quality of food. We deeply regret that our service did not meet your expectations and understand the frustration this caused. Please be assured that your feedback has been shared with our management team, and immediate steps are being taken to address the concerns you raised to prevent such occurrences in the future. We truly regret that we were unable to provide the experience you expected and hope to have an opportunity to restore your confidence in our property. Warm regards, Ms. Mariya

WelcomHeritage Grand Srinagar has replied on Mon Nov 17 16:31:56 IST 2025

Dear Guest, Thank you for sharing your feedback. We are pleased to know that you had a comfortable stay and appreciated the cooperative and courteous behavior of our staff. We also appreciate your honest assessment regarding our property standards, and we will continue to strive for improvements to enhance the overall guest experience. We look forward to welcoming you back in the future. Warm regards, Ms. Mariya

WelcomHeritage Grand Srinagar has replied on Mon Nov 17 16:32:35 IST 2025

Dear Guest, Thank you for taking the time to share such a positive and detailed review of your stay with us. We are thrilled to hear that you had a wonderful time at our property and that our facilities contributed to making your stay comfortable and enjoyable. It is especially gratifying to know that you appreciated the hospitality extended by our team. We take great pride in delivering personalized and attentive service to all our guests, and your kind words reaffirm that our efforts are making a meaningful difference. We are also pleased to hear that you found our food superb and our room services efficient and on point. Feedback like yours inspires our team to continue maintaining high standards across all aspects of the guest experience. Once again, thank you for your generous comments. We truly look forward to welcoming you back to our property and ensuring yet another memorable and delightful stay. Warm regards, Ms. Mariya

WelcomHeritage Grand Srinagar has replied on Mon Nov 17 16:33:21 IST 2025

Dear Guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed the ambience of our property and found our rooms and washrooms to be spacious and well-maintained. It is gratifying to hear that our staff provided prompt and helpful service, making your stay comfortable. We appreciate your observations regarding our location and your helpful tip about using the Nova Cabs app for convenient transportation. Your insights are valuable not only to us but also to future guests. We hope to have the pleasure of welcoming you back for a longer stay in the future, so you can enjoy even more of what our property and the surrounding area have to offer. Warm regards, Ms. Mariya

WelcomHeritage Grand Srinagar has replied on Sun Jul 23 17:56:37 IST 2023

Hello Chandra, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the food and services of our hotel. Our aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Irshad Lone Front Office Manager