Wingston A TreeHouse Hotel, Mathura

Location was okay to visit the places, food was below average, housekeeping and service was poor, breakfast served was also not up to mark

I had a wonderful stay at this hotel! The staff were extremely warm, polite, and always ready to help. The check-in process was smooth and hassle-free. The room was clean, spacious, and well-maintained, with all the necessary amenities provided. The housekeeping team did an excellent job of keeping everything tidy during my stay. The food was delicious with a good variety of options, and the service at the restaurant was outstanding. The location of the hotel is also very convenient, making it easy to explore the nearby attractions. Overall, it was a very comfortable and pleasant experience. I would highly recommend this hotel to anyone looking for a great stay and would love to come back again.

everything is fine food room everything was excellent and staff behavior is also so good. excellent

ambience,service, food everything is good and awesome. location is also good in no congestion area of mathura at masani road. 3 km away from Prem mandir and approx others also ambience,service, food everything is good and awesome. location is also good in no congestion area of mathura at masani road. 3 km away from Prem mandir and approx others also.

Very poor and not hygienic food i get and from this tomorow i feel acidity and after taking medicine i get well

room was spacious and in very good condition staff behavior was nice had breakfast over there quantity and taste was good

Location is good, rooms are nice but breakfast is cherry on top. Will recommend

very good location, nice property, very good food. would recommend to stay at wingston. Service is also very good. Courteous staff.

When we reached there. Room was not clean. 2. They have given room on second floor & in the late at night there was sound like something drilling above us. When I called reception they said its AC plant. Not so cool experience. Even when they charge like a five star property. Not worthy as per price they charge

Here is a professional and polite version of your feedback that clearly conveys your concerns to the MakeMyTrip team: Subject: Feedback Regarding Hotel Stay Experience Dear MakeMyTrip Team, I would like to bring to your attention that the property listed as a 4-star hotel is, in reality, more of a banquet hall and does not meet the expected standards of a 4-star facility. Upon arrival, I had to wait for almost two hours, and there was no arrangement for basic hospitality—no one even offered water during the wait. The in-room refrigerator was non-functional and appeared to be kept only for show. Additionally, the toilet seat was broken, which was extremely inconvenient. Parking was also a challenge, with a wait time of 10–15 minutes due to a single entry and exit point. To add to the disappointment, the food quality was very poor and did not meet the expectations set by the listing. I hope you will look into this matter seriously and take appropriate action to ensure better experiences for future guests

Hotel is new. But toilets are choked and water does not drain out properly. You have to keep asking the team to provide services.

The hotel lobby is nice and big. Lifts are are old tatty. Rooms as well old with dirty marks in corners. Bedsheet not clean. Bathroom mat not there. Service pk. Asked for the tv channels to be set but no-one came as the first guy who came did other stuff that he could like replacing the kettle(not working initially, provided with hangers, and mugs. But for tv no one came. Breakfast nothing to write home about ok. Service good. Waiter named geeta tried to please resturant not good. Try to avoided if you can for the money they charge thinks could be better

Location good food quality and taste very poor service very poor like no hot water in the bathroom till 615 am, no coffee available till 8 am

The hotel was not very good as per the price. The room was not suitable for taking photos.

Local hotel. Hotel on dasani road. Amenities in bath very poor quality and no hair oil and dental kit and shaving kit and no talcum powder. No fruit basket. No hot water in room tap in early morning hours. No one pickup phone at reception as all employee sleep

The property is good, but the services are horrible, it`s not about 1 staff, the entire staff (excluding security) require training, they are very bad, i have never had such bad experience.

Frequent power cuts, toiletries were missing, hot water available only in the morning for some time.

There is no difference in room size as mentioned during booking. Both Deluxe and Superior are same

Location is good but property 17 yrs old, Room not up to the mark, AC not effectively in 16°, Washroom auto locked in midnight, team taking 15-20 min for resolving this issue, room service not good

Access road to the hotel is small and busy staff were friendly. Linen were not up to the mark.