Zone Connect by The Park Parra Goa

Zone Connect by The Park Parra Goa has replied on Thu May 23 23:07:00 IST 2024

Dear Ravindra Tambe, Namaste! Greetings from Zone Connect By THE Park Parra Goa! We're truly sorry to hear about the issues you experienced during your stay, particularly with the air conditioning in our reception and restaurant areas, the quality of food, and the inconvenience with your room key. Your comfort and satisfaction are top priorities for us, and it's clear we missed the mark. Our maintenance team has been informed about the air conditioning problem and is working diligently to ensure it is resolved swiftly. We also have taken note of your comments regarding our food offerings and are reviewing this with our culinary team to improve the quality and ensure a better dining experience for our guests. Regarding the room key issue, we understand how frustrating that can be. We're looking into our key card system to identify and fix the flaw that required repeated calls for a master key. We value your feedback as it helps us address areas needing improvement. Again, our apologies for not providing the seamless experience you deserve. We hope to have the opportunity to better serve you in the future and restore your confidence in our ability to provide a more enjoyable and hassle-free stay. Thank you, Kind regards, Rajdeep Jha

Zone Connect by The Park Parra Goa has replied on Thu May 02 01:19:59 IST 2024

Dear Rp Sharma, Namaste! Greetings from Zone Connect By THE Park Parra Goa! We're pleased to hear that you found our staff helpful and courteous. Your feedback on the room value is important to us, as we strive to provide accommodations that meet our guests' expectations across all levels. I'm concerned about the issues you mentioned regarding the condition of our towels and the breakfast selection. We aim to maintain high standards and your comments suggest there are areas for improvement. Rest assured, we will evaluate our amenities, particularly in our high-end rooms, to ensure they match the quality our guests expect. Your experience is not indicative of the level of service we aim to deliver. We are addressing your concerns and hope to have the opportunity to better serve you in the future. Thank you, Kind regards, Rajdeep Jha

Zone Connect by The Park Parra Goa has replied on Sun Apr 21 03:15:39 IST 2024

Dear Mr. Singh, Namaste! Greetings from Zone Connect By THE Park Parra Goa! We're concerned to hear about the state of the dining area and the seating you encountered; this is certainly not the level of cleanliness and upkeep we strive for. We’ve taken action to address the issue with the seats to ensure a comfortable and hygienic environment for our guests. Regarding our staff, we aim to provide prompt and attentive service, and it seems we fell short during your visit. We are reviewing our training procedures to better guide our team and prevent any future occurrences of guests feeling overlooked or staff seeming disoriented. We appreciate your feedback as it is crucial for our improvement. We hope to have the opportunity to deliver the dining experience you expect and deserve in the future. Thank you, Kind regards, Rajdeep Jha

Zone Connect by The Park Parra Goa has replied on Sun Apr 07 01:36:09 IST 2024

Hi, Ms Jawa, Namaste! Greetings from Zone Connect By THE Park Parra Goa! We're sorry to hear about the challenges you faced during your stay with us. The comfort and satisfaction of our guests is our top priority, and clearly, we missed the mark in your case. The issues you experienced with the air conditioning in both the rooms and lobby are concerning. Please rest assured that our maintenance team is addressing these concerns to ensure that they are fully operational and providing a comfortable environment for our guests. We're also disappointed that our breakfast service did not meet your expectations. We strive to provide high-quality dining experiences, and we will be looking into the state of our crockery, cutlery, and the overall quality of the breakfast offered. Your feedback is invaluable in helping us improve our services. Regarding the billing discrepancies you mentioned, I want to assure you that it is not our intention to overcharge our guests. There seems to have been a misunderstanding or error with the app, and we will work diligently to rectify this issue. We appreciate you bringing this to our attention. Also, your concern about the cleanliness of our linens is troubling. We uphold very strict hygiene standards, and what you encountered is certainly not up to par. Our housekeeping team has been notified and will take immediate steps to ensure that all linens are thoroughly cleaned and inspected before being made available to guests. Your feedback is extremely valuable to us, and we are committed to using it to refine our protocols and ensure a more comfortable stay for all of our guests in the future. We hope you will consider staying with us again so we can demonstrate our commitment to your comfort and satisfaction. Thank you, Kind regards, Rajdeep Jha

Zone Connect by The Park Parra Goa has replied on Sun Apr 07 01:36:47 IST 2024

Hi Mr Srinivasan R, Namaste! Greetings from Zone Connect By THE Park Parra Goa! We're delighted to hear that you were pleased with the cleanliness, standards, and hospitality of our establishment. It is important to us that our guests recognize the efforts we put into these areas. Your feedback on additional facilities is greatly appreciated. We understand the importance of amenities such as a dryer, a well-stocked fridge, a larger mattress, and ample lighting in providing a comfortable and convenient stay. Please rest assured that we will take your suggestions into consideration as we continually work to improve our guest experience. Regarding the dining options, we strive to cater to a wide variety of tastes and will review our menu selections to ensure they meet our guests' expectations, including the addition of an English breakfast option. Your insights help us identify areas for improvement, and we will make every effort to enhance our services. We hope to have the opportunity to welcome you back and provide you with a more superior experience that aligns with the value you expect. Thank you, Kind regards, Rajdeep Jha

Zone Connect by The Park Parra Goa has replied on Thu Mar 14 00:32:15 IST 2024

Hi Mr. Shukla, Namaste! Greetings from Zone Connect By THE Park, Parra, Goa! We're genuinely concerned to hear that your experience did not meet your expectations, particularly regarding the WiFi service and the lack of a dental kit despite multiple requests. Your feedback on the hygiene standards is also troubling, as we strive to maintain a clean and comfortable environment for all our guests. We have taken your comments on board to address these issues directly with our housekeeping and maintenance teams to ensure improvements are made. Concerning the swimming pool area, we are already implementing stricter cleanliness protocols to ensure a more welcoming and hygienic space for our guests to enjoy. We're glad to know that you found the food to be enjoyable and our staff helpful and cooperative. Your comments are incredibly important to us, and we are committed to making the necessary changes to enhance our service quality. We hope you will give us another opportunity to show you the high standards we aim to provide. Thank you, Warm regards, Rajdeep Jha

Zone Connect by The Park Parra Goa has replied on Thu Dec 21 04:48:18 IST 2023

"Hi Mr. Patil, Namaste! Greetings from Zone Connect By THE Park, Parra, Goa! We're delighted to hear that you enjoyed the food and service at our establishment, and that you found the rooms and property to your liking. Your feedback about the cleanliness in the rooms is taken seriously, and we are already addressing this to ensure that our standards are consistently met across all aspects of the guest experience. We understand how important a clean and comfortable room is, and we strive to provide an environment that meets your expectations. It's great to know that the location worked well for you. Your comments are invaluable and help us to improve our services. We hope to have the pleasure of welcoming you back and providing an even more satisfying stay in the future. Thank you, Warm regards, Rajdeep Jha"

Zone Connect by The Park Parra Goa has replied on Thu Nov 02 10:09:26 IST 2023

Hi Mr. Kapur, Namaste! Greetings from Zone Connect By THE Park, Parra, Goa. We're delighted to read your positive review and hear about the excellent service you received from our team members during your stay. Thank you for taking the time to share your feedback with us. Your commendation about our reception, housekeeping and restaurant staff will be passed along to them. Each one of them works with sincere passion and diligence in delivering impeccable service, and your words truly serve as a remarkable encouragement for all of us. We're grateful for your generous recognition of Aditya Singh's exceptional hospitality. He indeed is an epitome of service enthusiasm and takes great pleasure ensuring our guests are well catered to. Aditya is certainly flattered by your praise and extends his sincere greet and gratitude. Your appreciation has been shared with him which will definitely serve as a motivation for him to continue bestowing exceptional service to all our guests. Our property thrives on the happiness of our guests, and I'm ecstatic that we were successful in providing a welcoming environment for you. All of us are elated that you experienced utmost comfort and enjoyed the little details that we consider so important. Your generous kudos is genuinely appreciated by all of us. Once again, thank you for your fantastic words. It's true that reviews like yours are what push us to work harder every day. We hope that we may get the chance to welcome you again in the future, for an even more satisfying stay with us. Thank you, Radiant regards, Rajdeep Jha

Zone Connect by The Park Parra Goa has replied on Thu Oct 26 20:15:49 IST 2023

Dear Mr. Pravin, Namaste! Greetings from Zone Connect By THE Park, Parra, Goa. Thank you for providing us with your feedback, and I would like to sincerely apologize for the inconveniences you have encountered during your recent stay with us. For the experience you outlined, I am saddened and unpleasantly surprised as this does not reflect the quality and level of service we uphold. Pest control is indeed an absolute priority for us and we have stringent measures in place to ensure the comfort of our valued guests. I want to assure you that immediate actions have been taken. We have alerted our pest management team to conduct a rigorous investigation and apply remedies across all the areas. Regarding the floor tile issue you mentioned, I am sorry for the oversight and the inconvenience it might have caused. While we regularly perform upkeep tasks in our rooms, we regret to know that we missed out on this case. Now that it's brought to our attention, we will ensure the necessary repairs and maintenance is done. I would like to emphasize that we truly value comments to help us improve. These concerns will be taken up very seriously by our management team and staff and we pledge our full commitment in improving these areas. We hope we can welcome you back to our restaurant and hotel in the future to prove that your discomforts were an exception rather than the norm here at our establishment. If you decide to give us another chance and should you have any concern during your stay, please do not hesitate to call or visit our reception where our staff members will be more than willing to attend to your needs. We assure you the level of excellence we are renowned for will be in place for your next visit. Again, I apologize for the inconveniences experienced and thank you for bringing these matters to our attention. We take all feedback as a chance to improve and provide better service to our guests. Hope you will be kind enough to give us one more opportunity to serve you in near future. Thank you, Kind regards, Rajdeep Jha

Zone Connect by The Park Parra Goa has replied on Tue Jul 04 10:52:57 IST 2023

Dear Mr. Sethi Greetings from Zone Connect Hotel, Parra, Goa! Thank you for sharing your positive experience with us. We're thrilled to hear that you enjoyed our dedicated staff service, delicious food, and the convenient location. Your kind words about our neat and clean swimming pool are highly appreciated. We are particularly grateful for your recommendation. We strive to provide an exceptional experience for all of our guests and look forward to welcoming you back soon for another fantastic stay. Looking forward to see you and welcoming you to Zone Connect Hotel, Parra, Goa! Kind Regards Rajdeep Jha General Manager

Zone Connect by The Park Parra Goa has replied on Mon Jun 26 20:06:34 IST 2023

Hi Ms. Sonal Vajale, Greetings from Zone Connect Hotel, Parra, Goa! Thank you for your review. I'm glad to hear that you enjoyed your stay and had a great experience with the staff and the support they provided. I'm sorry to hear that you faced some issues with the room space and cleanliness, and I appreciate your feedback. We will make sure to address these concerns and work on improving it. We hope you give us another chance to provide a more satisfactory experience in the future. Looking forward to welcoming you at zone connect hotels in Parra and across all locations. Thank you Kind regards Rajdeep Jha