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APPLICABILITY
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This User Agreement along with Terms Of Service
(collectively, the "User Agreement")
forms the terms and conditions for the use of
services and products (“Services”) of
MakeMyTrip Travel & Tourism LLC
("MMT").
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Any person ("User") who inquiries about
or purchases any Service provided by MMT through
its websites, mobile applications, sales
persons, offices, call centers, branch offices,
franchisees, agents etc. (all the aforesaid
platforms collectively referred to as
"Sales Channels") agree to be governed by
this User Agreement. The websites and the mobile
applications of MMT are collectively referred to
as "Website"
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The User and MMT are individually referred to as
'Party' and collectively referred to as
'Parties' to the User Agreement.
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The "Terms of Service" available on MMT's
website sets out the terms & conditions
applicable to the various Service offered by
MMT. The User should refer to the relevant Terms
of Service applicable for the Service booked by
the User through the Website. The applicable
Terms of Service for the respective Service
shall be binding on the User.
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ELIGIBILITY TO USE
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The User must be at least 21 years of age and
must possess the legal authority to enter into
an agreement so as to become a User and use the
Services of MMT. If you are a minor or are below
the age of 21 years, you shall not register as a
User of the Website and shall not transact on or
use the Website.
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As a minor, if you wish to use or transact on
the Website, such use or transaction shall only
be made by a person with legal capacity (tutor
or guardian), on behalf of the minor. The User
shall be eligible to access the Website in
accordance with the applicable law of the land.
MMT reserves the right to terminate the
membership of any individual and/or block access
to the Website if such individual is a minor or
incompetent to contract according to the laws
and regulations governing this User Agreement.
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Before using the Website, approaching any Sales
Channels or procuring the Services of MMT, the
Users shall compulsorily read and understand
this User Agreement, and shall be deemed to have
accepted the terms and conditions of this User
Agreement as a binding document that governs
User's dealings and transactions with MMT. If
the User does not agree with any part of this
User Agreement, then the User must not avail
MMT's Services and must not access, browse or
approach the Sales Channels of MMT.
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All rights and liabilities of the User and MMT
with respect to any of the Services facilitated
by MMT shall be restricted to the scope of this
User Agreement.
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CONTENT
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All content provided through various Sales
Channels, including but not limited to audio,
images, software, text, icons, proprietary
logos, service marks, trademarks, graphics,
figures, database rights and such other content
(altogether referred to as "Content") are
owned by or licensed to MMT, and protected under
applicable intellectual property laws. User
cannot use, copy, reproduce, license, adapt,
distribute, exchange, modify, sell publish or
translate, both electronically and otherwise,
the Content for any other purpose, except as
specified herein. The User also understands
that, by using the Services or the Website, the
User will not acquire any right, title or
interest in or to the Content.
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User agrees to follow all the instructions
provided by MMT from time to time which will
prescribe the way a User may use the Content.
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There are a number of proprietary logos, service
marks and trademarks displayed on the Website
and through other Sales Channels of MMT, as may
be applicable. MMT does not grant the User a
license, right or authority to utilize such
Content in any manner. Any unauthorized use of
the Content, will be in violation of the
applicable law.
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MMT respects the intellectual property rights of
others. If you notice any act of infringement on
the Website, you are requested to send us a
written notice of the alleged infringement which
must include the following information;
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Clear identification of the protected work
that you claim has been infringed;
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Location of the material on the Website,
including but not limited to the link of the
infringing material;
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Proof that the alleged copyrighted work is
owned by you;
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Your contact information.
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3.5. The aforesaid notices can be sent to MMT by
email at
ipr@go-mmt.com.
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WEBSITE
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The Website is meant to be used by
bona fide User(s) only for a lawful
purpose.
This website is owned, controlled and
managed by MakeMyTrip Travel and Tourism LLC.
User
shall not distribute exchange, modify, sell or
transmit anything from the Website, including
but not limited to any text, images, audio and
video, for any business, commercial or public
purpose; nor shall the User attempt (or
encourage or support anyone else’s attempt) to
circumvent, reverse engineer, decrypt, or
otherwise alter or interfere with the Website
and the content, or make unauthorized use
thereof.
The User Agreement grants a
limited, non-exclusive, non-transferable right
to use this Website or the Services as expressly
permitted in this User Agreement. The User
agrees not to interrupt or attempt to interrupt
the operation of the Website in any manner
whatsoever.
Access to certain
features of the Website may only be available to
the registered User(s). The process of
registration, may require the User to answer
certain questions or provide certain specific
information that may or may not be personal in
nature. Some such fields may be mandatory or
optional. The User represents and warrants that
all information supplied to MMT is true, correct
and accurate.
MMT reserves the right,
in its sole discretion, to terminate or limit
the access to the Website and the Services
offered on the same or any portion thereof at
any time, without notice, for general
maintenance or any other reason whatsoever,
without having to notify the User in this
regard.
MMT will make commercially
reasonable endeavors to ensure that the Content
on the Website and on other Sales Channels are
free of any virus or such other malwares.
However, does not guarantee that the Website or
other Sales Channels will be secure or free from
viruses, and any data or information downloaded
or otherwise obtained through the use of the
Website or any other Sales Channel is done
entirely at the User's own discretion and risk,
and the User shall be solely responsible for any
damage to their computer systems or loss of data
that may result from the download of such data
or information.
MMT reserves the right to
periodically make improvements or changes to the
Website at any time without any prior notice to
the User. User(s) are requested to report any
content on the Website which is deemed to be
unlawful, objectionable, libelous, defamatory,
obscene, harassing, invasive to privacy,
abusive, fraudulent, against any religious
beliefs, spam, or is violative of any applicable
law to
report@go-mmt.com. On receiving such report, MMT reserves the
right to investigate and/or take such action as
the Company may deem appropriate.
MMT
may offer and generate various promotion codes,
discount vouchers and run promotional offers
(“collectively Promotional Offers”) from time to
time which may be availed on the Website for
discount, if applicable. MMT, at its sole
discretion, may add, change or withdraw existing
ones without any prior notice.
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BOOKINGS BY TRAVEL AGENTS
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Except with the prior registration with MMT as B2B
agents, priority partner or a franchisee, and
explicit permission of MMT to use the Website, all
travel agents, tour operators, consolidators or
aggregators ("Travel Agents") are
explicitly barred from using this Website for any
commercial or resale purpose. If any such bookings
are detected, MMT reserves the right, including
without limitation, to cancel all such bookings
immediately without any notice to such Travel
Agents (or User) and also to withhold payments or
any refunds thereto. MMT shall not be held liable
for any indirect, consequential, punitive of
incidental loss or damage that may arise from the
bookings made by any person through such Travel
Agents. The liability in case of such
cancellations shall be solely borne by such Travel
Agents.
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All Promotional Offers mentioned on the Website
are applicable only to the User(s) of MMT for
legitimate bookings. Travel Agents, and all Users,
are not allowed to use the Website for making any
fictitious, fraudulent or 'double’ bookings of the
Services including for the purpose of unduly
enriching itself with commissions or any
promotional schemes offered by MMT.
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LIMITED LIABILITY OF MMT
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Unless MMT explicitly acts as a reseller in
certain scenarios, MMT always acts as a
facilitator by connecting the User with the
respective service providers like airlines,
hotels etc. (collectively referred to as
"Service Providers").
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The User(s) shall be responsible for their own
actions in utilizing the services purchased by
the respective User, and MMT shall not be liable
for any such action.
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By making a booking, User understands that MMT
merely provides a technology platform for
booking of services and products and the
ultimate liability rests on the respective
Service Provider and not MMT. Thus, the ultimate
contract of service is directly between User and
Service Provider. The User understands that
breaching the rules and regulations set by the
Service Provider, may result in cancellation of
ticket and/or reservation.
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MMT's liability is limited to providing the User
with a confirmed booking as selected by the
User. In the event of non-confirmation of
booking due to any technical reasons (like
network downtime, disconnection with third party
platforms such as payment gateways, banks etc.)
or any other similar failures, MMT’s obligation
shall be limited to refunding the booking
amount, if any, received from the User. Such
refund shall completely discharge MMT from all
liabilities with respect to that transaction.
Additional liabilities, if any, shall be borne
by the User.
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Any issues or concerns faced by the User at the
time of availing any such Services shall be the
sole responsibility of the Service Provider. MMT
will have no liability with respect to acts,
omissions, errors, representations, warranties,
breaches or negligence on part of any Service
Provider or to any cancellation, rescheduling or
delay in the performance of the Services herein.
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Unless explicitly committed by MMT:
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MMT assumes no liability or makes no guarantee
or representation towards for the standard
quality, fitness or availability of the
Services as provided by the respective Service
Providers.
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Further, MMT shall not be held responsible if
at the time of completing the transaction on
the Website, the Service towards which the
Booking is in process becomes no longer
available or gets sold out.
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The User further understands that the
information displayed on the Website with
respect to any Service is displayed as furnished
by the Service Provider. MMT, therefore cannot
be held liable in case if the information
provided by the Service Provider is found to be
inaccurate, incomplete, inadequate or obsolete
or in contravention of any laws, rules,
regulations or directions in force.
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USER'S RESPONSIBILITY
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The User understands that the use of the Website
or Services is at the User’s sole risk and the
Users are advised to review the description of
the Services carefully before making a booking
as they shall be bound by the terms and
conditions contained in the booking confirmation
or laid out in the confirmed booking voucher.
These conditions are also to be read in
consonance with the User Agreement and with the
Terms of Service and regulations of the
respective Service Providers as provided on the
Website.
If a User intends to make a
booking on behalf of a third party, being
legally authorized to act so, it shall be the
responsibility of the User to inform such third
party about the terms of this User Agreement,
including all rules and restrictions applicable
thereto.
The User undertakes to abide
by all procedures and guidelines, as modified
from time to time, in connection with the use of
the Services available through MMT. The User
further undertakes to comply with all applicable
laws, regulations, orders, directions of any
statutory, regulatory or judicial body empowered
to do so for the use of Services or for each
transaction.
The User agrees not to
use or allow third parties to use the Services
as well as the Website for purposes other than
those specified in this User Agreement. In
addition, the User agrees not to or allow third
parties to:
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disclose, or re-sell any login credentials to
any third parties;
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use the Website or avail the Services for any
unauthorized commercial purposes;
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make any speculative, false, or fraudulent
bookings;
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access, monitor or copy any content or
information on the Website using any robot,
spider, scraper or other automated means or
any manual process for any purpose without
MMT’s express prior written permission;
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damage, disable, impair, alter, circumvent,
overburden, or take any action that imposes or
may impose, in our discretion, an unreasonably
or disproportionately large load on MMT’s
infrastructure;
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reverse engineer or decompile any features or
Services offered by MMT;
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obtain or attempt to obtain any information by
any means not intentionally made available
through the Website;
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re-sell, use, copy, monitor, display,
download, or reproduce any content or
information, software, products or services
available on the Website for any commercial or
competitive activity or purpose;
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“frame”, “mirror” or otherwise incorporate any
part of the Website into any other channel or
website without our prior written
authorization;
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provide, directly or indirectly, materials
that infringe intellectual property rights or
any other rights of any third party;
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impersonate a person, or otherwise
misrepresent your affiliation with a person
for the purposes of misleading, deceiving or
defrauding another, or otherwise acting in an
unlawful manner for unlawful purposes;
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send unsolicited emails to any third parties;
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upload viruses, malware, or other malicious
codes on MMT’s systems;
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act in a way that could cause damage to the
Website, MMT or MMT’s reputation; or
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use Services on the Website in violation of
any applicable laws, including the legal
rights of others – this includes uploading
content that violates third party intellectual
property rights.
DISCLAIMER
The material on this
Website could include technical inaccuracies or
typographical errors. MMT may make changes or
improvements at any time.
The Services
are provided on an "as is" and "as available"
basis. MMT may change the features or
functionality of the Services being provided at
any time, in its sole discretion, without any
prior notice or intimation to the User. To the
maximum extent permitted by applicable mandatory
laws, MMT expressly disclaims all warranties of
any kind, whether express or implied, including,
without limitation, any warranty for information,
data, data processing services, uptime or
uninterrupted access, any warranties concerning
the availability, accuracy, usefulness, or content
of information, and any warranties of title,
non-infringement, merchantability or fitness for a
particular purpose. No advice or information,
whether oral or written, which the User obtains
from MMT or through the Services opted shall
create any warranty not expressly made herein or
in the Terms of Service.
The User
acknowledges that this Website is provided only on
the basis set out in this User Agreement. The
User’s uninterrupted access or use of this Website
on this basis may be prevented by certain factors
outside MMT’s reasonable control including,
without limitation, the unavailability,
inoperability or interruption of the Internet or
other telecommunications services or as a result
of any maintenance or other service work carried
out on the Website. MMT does not accept any
responsibility and will not be liable for any loss
or damage whatsoever arising out of or in
connection with any ability/inability to access or
to use the Website.
The User also
authorizes MMT's representative to contact such
User over telephonic calls, SMS text messages and
email including for marketing the Services availed
by the User or those which are similar to, or
comparable with, such Services, or such Services
which we feel may be of interest to you. The
User’s continued use of the Website is express
indication of its consent for receiving such
communication. This consent shall supersede any
preferences set by such User the DNCR Registry or
any other similar preferences.
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SECURITY AND ACCOUNT RELATED INFORMATION
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While registering on the Website, the User will
have to choose a password to access the User's
respective account and shall be solely
responsible for maintaining the secrecy and
confidentiality of the credentials as well as
for all the activities undertaken thereon. It is
the duty of the User to notify MMT immediately
in writing of any unauthorized use of their
password or credentials or any other breach of
security. MMT will not be liable for any loss
that may be incurred by the User as a result of
unauthorized use of the password or credentials,
either with or without the User's knowledge. The
User shall not use anyone else's account at any
time, without prior’s express consent. Any loss
or misuse of login credentials must be reported
to
privacy@go-mmt.com
immediately.
The User
acknowledges that any personal data (as defined
in the Privacy Policy) which the User submits to
or via MMT’s Services or Website or any other
Sales Channel may be used by MMT in accordance
with its Privacy Policy and the applicable laws
and registrations. The User agrees to ensure
that all personal data provided is accurate and
up to date and that the User has all consents,
licenses or approvals necessary to allow MMT to
use that information in accordance with this
User Agreement, the Privacy Policy, and the
applicable law.
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FEES AND PAYMENT
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The User shall be completely responsible for all
charges, fees, duties, taxes, and assessments
arising out of the use of the Service, as per
the applicable laws and regulations.
In
addition to the cost of booking as charged by
the Service Providers, MMT reserves the right to
charge certain fees in the nature of convenience
fees. MMT further reserves the right to alter
any and all fees from time to time. Any such
additional fees, including fee towards any
modifications thereof, will be displayed to the
User before confirming the booking or collecting
the payment from such User.
In cases
of short charging of the booking amount, taxes,
statutory fee, convenience fee etc., owing to
any technical error or other reason, MMT shall
reserve the right to deduct, charge or claim the
balance amount from the User and the User shall
pay such balance amount to MMT. In cases where
the short charge is claimed prior to the
utilization of the booking, MMT will be at
liberty to cancel such bookings if the amount is
not paid before the utilization date.
Any
increase in the price charged by MMT on account
of change in rate of taxes or imposition of new
taxes, levies by Government shall have to be
borne by the User. Such imposition of taxes,
levies may be without prior notice and could
also be retrospective but will always be as per
applicable law.
In the rare
circumstance of a booking not getting confirmed
for any reason whatsoever, MMT will process the
refund of the booking amount paid by the User
and intimate the User about the same. MMT is not
under any obligation to provide an alternate
booking in lieu of or to compensate or replace
the unconfirmed booking. All subsequent bookings
will be treated as new transactions. Any
applicable refund will be processed as per the
defined policies of the service provider and MMT
as the case may be.
The User agrees
and understands that all payments shall only be
made to bank accounts of MMT. MMT or its agents,
representatives or employees shall never ask a
customer to transfer money to any private
account or to an account not held in the name of
MMT. The User agrees that MMT shall not be held
liable if the User transfers any amount against
any booking or transaction to any bank account
that is not legitimately held by MMT or to any
personal account of any person. User shall not
hold any right to recover from MMT any amount
which is transferred by the User to any third
party.
The User will not share his
personal sensitive information like credit/debit
card number, CVV, OTP, card expiry date, user
IDs, passwords etc. with any person including
the agents, employees or representatives of MMT.
The User shall immediately inform MMT if such
details are demanded by any of its agents'
employees or representatives. MMT shall not be
liable for any loss that the User incurs for
sharing the aforesaid details.
Refunds,
if any, on cancelled and/or missing bookings
will always be processed to the respective
account or the banking instrument (credit card,
wallet etc.) from which payment was made for
that booking.
MMT under no
circumstances is responsible for a User missing
its flight or for a no-show or for any
unutilized bookings. Refund, if any in such
cases shall be as per the applicable policy of
the Service Provider and shall be made to the
User upon receipt of the same from the Service
Provider. MMT further advise the User to make
request for refund within 180 days of the missed
check-in date (unless a shorter time period has
been specified by the Service Provider), after
which all amounts towards refund for no-show or
unutilized bookings shall be deemed to be
forfeited.
Booking(s) made by the
User through MMT are subject to the applicable
cancellation policy as set out on the booking
confirmation or as communicated to the Users in
writing.
MMT provides various modes
of making payments on the Website for
transacting, like Credit/Debit Cards of various
banks, Net Banking facility of all major banks,
MMT and third party Wallets, Gift Cards, and
more.
Any money deposited in the MMT
wallet by the User will be maintained in the
same form and currency as deposited, and this
amount may be used by the User solely as a means
of making payments for bookings made through the
Website, in accordance with the User Agreement.
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USAGE OF THE MOBILE NUMBER, COMMUNICATION DETAILS
OF THE USER BY MMT
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MMT will send booking confirmation, itinerary
information, cancellation, payment confirmation,
refund status, schedule change or any such other
information relevant for the transaction or
booking made by the User, via SMS,
internet-based messaging applications like
WhatsApp, voice call, e-mail or any other
alternate communication detail provided by the
User at the time of booking. Nevertheless, MMT
is not responsible of the receipt by the User of
the foregoing.
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MMT may also contact the User through the modes
mentioned above for any pending or failed
bookings, to know the preference of the User for
concluding the booking and also to help the User
for the same.
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The User hereby unconditionally consents that
such communications via SMS, internet-based
messaging applications like WhatsApp, voice
call, email or any other mode used by MMT
are:
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upon the request and authorization of the
User;
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'transactional' and not “promotional' as per
the rules and regulations of Telecom and
Digital Regulation Authority of the UAE
(“TDRA”), and
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in compliance with the relevant guidelines of
TDRA or any such other authority in the UAE.
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The User will indemnify MMT against all types of
losses and damages incurred by MMT due to any
action taken by TDRA or any other authority due
to any erroneous complaint raised by the User on
MMT with respect to the communications mentioned
above or due to a wrong number or email ID being
provided by the User for any reason whatsoever.
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INSURANCE
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Unless explicitly provided by MMT in any specific
Service, obtaining sufficient insurance coverage is the
obligation of the User. In no case MMT shall accept any
claims arising out of such scenarios.
Insurance,
if any provided as a part of the Service by MMT shall be
as per the terms and conditions of the third-party
insurance company. MMT merely acts as a facilitator in
connecting the User with insurance company. The User
shall contact the insurance company directly for any
claims or disputes. MMT shall not be held liable in case
of partial acceptance or denial of the claims by the
insurance company.
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OBLIGATION TO OBTAIN VISA
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International bookings made through MMT are subject to
the requirements of visa including but not limited to
transit visa, OK TO BOARD which are to be obtained by
the User as per the requirement of their travel bookings
and the requirements of the countries the User intends
to visit or transit through.
MMT is not
responsible for any issues, including inability to
travel, arising out of such visa requirements and is
also not liable to refund any amount to the User for
being unable to utilize the booking due to absence or
denial of visa, irrespective whether or not the User has
availed the Services of MMT for the visa process.
Refund, if any, will be as per the applicable terms of
booking and cancellation policy of the respective
Service Provider.
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FORCE MAJEURE
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There can be exceptional circumstances where MMT and /
or the Service Providers may be unable to honor the
confirmed bookings due to various reasons like act of
God, labor unrest, insolvency, a pandemic, an epidemic,
business exigencies, government decisions, terrorist
activity, any operational and technical issues, route
and flight cancellations etc. or any other reason beyond
the reasonable control of MMT. If MMT has advance
knowledge of any such situations where dishonor of
bookings may happen, it will make its commercially
reasonable efforts to provide similar alternative to the
User or refund the booking amount after deducting
applicable service charges, if supported and refunded by
the relevant Service Provider(s). The User agrees that
MMT being merely a facilitator of the Services booked,
cannot be held responsible for any such Force Majeure
circumstance. The User has to contact the Service
Provider directly for any further resolutions and
refunds.
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ADVERTISERS ON MMT, AND LINKED WEBSITES
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The Website may contain links to Service Provider’s or any
third-party websites (“Third Party Websites”). MMT is
providing these links to the Users only as a convenience,
and MMT does not endorse nor control such websites and is
not responsible for their respective contents. If a User
accesses any Third-Party Website, the same shall be done
entirely at the User's risk and MMT shall assume no
liability or responsibility for the same.
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MMT is not liable for any errors, omissions or false
representations on any of the pages, links or any linked
sites on MMT’s Website (to the extent such information is
updated or provided directly by the Service Providers or
the advertisers) and/or on the Third-Party Websites.
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MMT will not deal with or provide any Service to any of
OFAC (Office of Foreign Assets Control) sanctions
countries in accordance with the law of UAE.
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RIGHT TO REFUSE
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RIGHT TO REFUSAL BY MMT:
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MMT at its sole discretion reserves the right to not
accept any booking without assigning any reason thereof.
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MMT will not provide any Service or share confirmed
booking details until the complete consideration is
received from the User.
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In addition to other remedies and recourse available to
MMT under this User Agreement or under applicable law,
MMT may (i) limit the User's activity, (ii) warn other
users of the User's actions, (iii) immediately suspend
or terminate the User’s registration, or (iv) refuse to
provide the User with access to the Website if:
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The User is in breach of this User Agreement; or
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MMT is unable to verify or authenticate any
information provided by the User; or
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MMT believes or has reasons to believe that the User’s
actions may infringe third-party rights or breach any
applicable law or otherwise result in any liability
for the User, other users of MMT, or MMT itself.
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Once a User has been suspended or terminated, such User
shall not register or attempt to register with MMT with
different credentials, or use the Website in any manner
whatsoever until such User is reinstated by MMT. The
decision to reinstate a suspended User shall be made at
MMT’s sole discretion.
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If a User breaches this User Agreement, MMT reserves the
right to recover any amounts due to be paid by the User to
MMT (including by setting-off any amount which is due by
the User by MMT under this Agreement), and to take
appropriate legal action as it deems necessary.
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The User shall not write or send any content to MMT
which is, or communicate with MMT using language or
content which
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is abusive, threatening, offensive, defamatory,
coercive, obscene, belligerent, glorifying violence,
vulgar, sexually explicit, pornographic, illicit or
otherwise objectionable;
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is contrary to any applicable law;
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contain software or other materials that violates any
third parties’ intellectual property rights;
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a spam; or
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contains viruses, malware, corrupted files or any
other similar software or programs that may damage the
Website; or
-
falsify the origin or source of software or other
material contained in a file that is uploaded; or
-
in breach of the terms and conditions under this User
Agreement or applicable law.
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If the User violates any of the aforesaid terms, MMT shall
be at liberty to take appropriate legal action against the
User.
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RIGHT TO REFUSAL BY SERVICE PROVIDER:
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User agrees that that the Service Provider may refuse to
provide the Service(s), agreed to be provided to the
User, for any booking made through MMT with and/or
without assigning any reasons or owing to reasons
including but not limited to behavioral issues, public
safety, health hazards, infectious diseases, government
orders/notification etc. In such scenarios of refusal,
the liability shall solely vest with the Service
Provider as it is outside the purview of MMT and the
User agrees that any claim, refund, damages or losses
resulting from such refusal shall be solely raised
against the Service Provider and not MMT.
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RIGHT TO CANCEL
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The User expressly undertakes to provide MMT with
correct and valid information while making use of the
Website under this User Agreement, and not to make any
misrepresentation of facts. Any default on part of the
User would disentitle the User from availing the
Services from MMT.
In case MMT discovers or
has reasons to believe at any time during or after
receiving a request for Services from the User , that
such request is either unauthorized or that the
information provided by the User or any of the travelers
is not correct or that any fact has been misrepresented
by that User, MMT shall be entitled to appropriate legal
remedies against the User, including cancellation of the
bookings, without any prior notice to the User. In such
an event, MMT shall not be responsible or liable for any
loss or damage that may be caused to the User or any
other person concerned by the booking, as a consequence
of such cancellation of booking or Services.
If
any judicial, quasi-judicial, investigation agency,
government authority approaches MMT to cancel any
booking, MMT will cancel the same without having to
notify the User in question.
The User shall
not hold MMT responsible for any loss or damage arising
out of measures taken by MMT for safeguarding its own
interest and that of its genuine customers. This would
also include MMT denying or cancelling any bookings on
account of suspected fraudulent transactions.
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FAKE CALLS AND OTHER SIMILAR PHISHING, SPAMMING OR
FRAUDULENT ACTIVITIES
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MMT's employees or authorized representatives will never
contact a User asking for his/ her credit or debit card
number, expiry date, CVV, net banking login, passwords,
OTP etc. nor will they ever request for a fund transfer
to a personal or an individual bank account. Further,
they will also not ask a User to install any third-party
applications that enable them to view a User's mobile or
computer screen.
Acting on any of these
requests may make you a victim of fraud, and may
potentially lead to loss of your valuable money.
If you are ever asked for any of the
aforesaid information, please report it immediately on
riskcontrol@go-mmt.com.
The User understands and agrees that MMT will
not be held liable for any loss or damage incurred by
the User in relation to the foregoing.
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INDEMNIFICATION
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The User agrees to indemnify, defend and hold harmless
MMT, its affiliates and their respective officers,
directors, lawful successors and assigns from and
against any and all, whether direct or indirect, losses,
liabilities, claims, damages, costs and expenses
(including legal fees and disbursements in connection
therewith and interest chargeable thereon), that arise
out of, result from, or may be payable by virtue of (i)
any use or misuse of the Services, (ii) any violation of
this User Agreement, (iii) any breach of representation,
warranty or covenant provided by the User, and/or (iv)
any breach of applicable law.
The User shall
be solely liable for any breach of any country specific
rules and regulations or general code of conduct and MMT
cannot be held responsible for the same.
In
no event shall MMT and be liable for any loss of use,
data or profits, sales, business, or revenue, business
interruption, loss of anticipated savings, loss of
business opportunity, goodwill or reputation and/or any
punitive, incidental, special, indirect or consequential
loss or damage arising out of or in any way connected
with the use or performance of the Services, the Website
or any other Sales Channel. Subject to the extent
permitted by applicable laws, the maximum aggregate
liability of MMT under this User Agreement shall be
limited to the booking amount paid towards making the
booking in respect of which the dispute arose.
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COVID-19 RELATED TERMS & CONDITIONS:
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User agrees that due to the outbreak of COVID-19
pandemic, there may be instances where the Service
Provider either cancels the booking or refuses to
provide the Services, as agreed with the User (including
without assigning any specific reason for such refusal).
Refusal of Service may be due to the reasons including
but not limited to the User:
-
exhibiting any symptoms associated with COVID 19.
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refusing to comply with safety advisories, like
wearing protective gear, complying with social
distancing norms etc.;
-
suffering of any ailment making the User vulnerable to
the virus
-
posing a threat to the health and safety of others;
-
not fulfilling Covid-19 vaccination criteria.
In such cases MMT will assume no liability for the
refusal of Service by the Service Provider. The User
also agrees that refund, if any, for such bookings will
be processed by MMT to the User subject to receipt of
the amount from the Service Provider and with accordance
to the Service Provider’s internal policy.
User
agrees and warrants to comply with all rules,
regulations, guidelines or standard operating procedures
that the User is required to follow in accordance with
applicable laws of all relevant jurisdictions, in order
to utilize the Services booked.
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MISCELLANEOUS
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SEVERABILITY: If any provision of this User Agreement is
determined to be invalid or unenforceable in whole or in
part, such invalidity or unenforceability shall attach
only to such provision or part of such provision and the
remaining part of such provision and all other
provisions of this User Agreement shall continue to be
in full force and effect.
JURISDICTION: This
User Agreement is subject to interpretation as per the
laws of the United Arab Emirates (“UAE”), and the
parties shall refer any unresolved disputes to the
exclusive jurisdiction of courts in Dubai, UAE.
AMENDMENT
TO THE USER AGREEMENT: MMT reserves the right to change
the User Agreement from time to time. The User is
responsible for regularly reviewing the User Agreement,
to ensure that the User is aware of any changes we have
made, as they are binding on the User. The User’s
continued use of the Website after any such changes are
posted will be considered acceptance of such changes.
CONFIDENTIALITY:
Any information which is specifically mentioned by MMT
as confidential shall be maintained confidentially by
the User and shall not be disclosed unless as required
by law or to serve the purpose of this User Agreement
and the obligations of both the parties herein.
FEEDBACK
FROM CUSTOMER: MMT would like to know the feedback of
the Users for improving its Services. The User hereby
authorizes MMT to contact the User for their feedback on
various Services offered by MMT. Such feedback may be
collected through emails, telephone calls, SMS or any
other medium from time to time. In case the User chooses
not to be contacted, such User shall write to MMT for
specific exclusion at
privacy@go-mmt.com.
PRIVACY POLICY: User shall also refer to
MMT's
Privacy Policyavailable on MMT's Website By using the Website, User
agrees to the terms of the Privacy Policy and
accordingly consents to the use of the User’s personal
data by MMT and its affiliates in accordance with the
terms of the Privacy Policy and the applicable laws and
regulations.
GRIEVANCE REDRESSAL: MMT
strongly believes in resolving the issues raised by the
User(s). In the event the User feels that its concern
has not been resolved to its satisfaction, such User may
contact MMT’s grievance officer, who shall endeavour to
redress the concern within 30 working days from the date
of notification. To reach the grievance officer please
use this
link
to submit the details. User(s) are advised to
escalate to the grievance officer only when they have
already raised their complaint which has not been
resolved to their satisfaction, or their concern has not
been resolved within 30 working days from the date of
ticket generation. User(s) will be required to share
their booking reference number and the ticket ID
generated for their complaint, for any escalations to
the Grievance Officer through this
link.
The name and contact details of the
Grievance Officer are herein as under:
Name: Ajith Kumar
Email ID:
Ajith.Kumar@makemytrip.com
Address:
MakeMyTrip Travel & Tourism LLC
Office No. 105, The Offices at Ibn Battuta
Gate,
Jebal Ali First, Dubai, United Arab
Emirates
Working hours : Mon to Fri (9:00 to 18:00)
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