This User Agreement along with Terms of Service (collectively, the "User Agreement") forms the terms and conditions for the use of services and products of MakeMyTrip Inc. ("MMT").

Any person ("User") who inquiries about or purchases any products or services of MMT through its websites, mobile applications, sales persons, offices, call centers, branch offices, franchisees, agents etc. (all the aforesaid platforms collectively referred to as “Sales Channels”) agree to be governed by this User Agreement. The websites and the mobile applications of MMT are collectively referred to as ‘Website’.

Both User and MMT are individually referred to as 'Party' and collectively referred to as 'Parties' to the User Agreement.

"Terms of Service" available on MMT’s website details out terms & conditions applicable on various services or products facilitated by MMT. The User should refer to the relevant Terms of Service applicable for the given product or service as booked by the User. Such Terms of Service are binding on the User.

The User must be atleast 18 years of age and must possess the legal authority to enter into an agreement so as become a User and use the services of MMT.

Before using the Website, approaching any Sales Channels or procuring the services of MMT, the Users shall compulsorily read and understand this User Agreement, and shall be deemed to have accepted this User Agreement as a binding document that governs User's dealings and transactions with MMT. If the User does not agree with any part of this Agreement, then the User must not avail MMT's services and must not access or approach the Sales Channels of MMT.

All rights and liabilities of the User and MMT with respect to any services or product facilitated by MMT shall be restricted to the scope of this User Agreement.

All content provided through various Sales Channels, including but not limited to audio, images, software, text, icons and such similar content ("Content"), are registered by MMT and protected under applicable intellectual property laws. User cannot use this Content for any other purpose, except as specified herein.

User agrees to follow all instructions provided by MMT which will prescribe the way such User may use the Content.

There are a number of proprietary logos, service marks and trademarks displayed on the Website and through other Sales Channels of MMT, as may be applicable. MMT does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content, will be in violation of the applicable law.

MMT respects the intellectual property rights of others. If you notice any act of infringement on the Website, you are requested to send us a written notice/ intimation which must include the following information;

• Clear identification of such copyrighted work that you claim has been infringed;
• Location of the material on the Website, including but not limited to the link of the infringing material;
• The proof that the alleged copyrighted work is owned by you;
• Contact information;

The aforesaid notices can be sent to MMT by email at IPR@go-mmt.com.

The Website is meant to be used by bonafide User(s) for a lawful use.

User shall not distribute exchange, modify, sell or transmit anything from the Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.

The User Agreement grants a limited, non-exclusive, non-transferable right to use this Website as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever.

Access to certain features of the Website may only be available to registered User(s). The process of registration, may require the User to answer certain questions or provide certain information that may or may not be personal in nature. Some such fields may be mandatory or optional. User represents and warrants that all information supplied to MMT is true and accurate.

MMT reserves the right, in its sole discretion, to terminate the access to the Website and the services offered on the same or any portion thereof at any time, without notice, for general maintenance or any other reason whatsoever.

MMT will always make its best endeavors to ensure that the content on its websites or other sales channels are free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the Website or any other Sales Channel is done entirely at the User's own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that may result from the download of such data or information.

MMT reserves the right to periodically make improvements or changes in its Website at any time without any prior notice to the User. User(s) are requested to report any content on the Website which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law to report@go-mmt.com. On receiving such report, MMT reserves the right to investigate and/or take such action as the Company may deem appropriate.

Unless MMT explicitly acts as a reseller in certain scenarios, MMT always acts as a facilitator by connecting the User with the respective service providers like airlines, hotels, restaurants, bus operators etc. (collectively referred to as "Service Providers"). MMT's liability is limited to providing the User with a confirmed booking as selected by the User.

Any issues or concerns faced by the User at the time of availing any such services shall be the sole responsibility of the Service Provider. MMT will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Service Provider.

Unless explicitly committed by MMT as a part of any product or service:

• MMT assumes no liability for the standard of services as provided by the respective Service Providers.
• MMT provides no guarantee with regard to their quality or fitness as represented.
• MMT doesn't guarantee the availability of any services as listed by a Service Provider.

By making a booking, User understands MMT merely provides a technology platform for booking of services and products and the ultimate liability rests on the respective Service Provider and not MMT. Thus the ultimate contract of service is between User and Service Provider.

Users are advised to check the description of the services and products carefully before making a booking. User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the User Agreement.

If a User intends to make a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto.

The User warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the services. The User further warrants that they will comply with all applicable laws and regulations of the concerned jurisdiction regarding use of the services for each transaction. Additionally, User also understands that they are bound by the terms of the ultimate Service Provider and they undertake to go through the same.

The services are provided on an "as is" and "as available" basis. MMT may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. MMT expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the User obtains from MMT or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services.

User also authorizes MMT’s representative to contact such user over phone, message and email. This consent shall supersede any preferences set by such User available under the applicable laws.

While registering on the Website, the User will have to choose a password to access that User's account and User shall be solely responsible for maintaining the confidentiality of both the password and the account as well as for all activities on the account. It is the duty of the User to notify MMT immediately in writing of any unauthorized use of their password or account or any other breach of security. MMT will not be liable for any loss that may be incurred by the User as a result of unauthorized use of the password or account, either with or without the User's knowledge. The User shall not use anyone else's account at any time.

User understands that any information that is provided to this Website may be read or intercepted by others due to any breach of security at the User's end.

In addition to the cost of booking as charged by the Service Providers, MMT reserves the right to charge certain fees in the nature of orservice fees. MMT further reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards any modifications thereof, will be displayed to the User before confirming the booking or collecting the payment from such User.

In cases of short charging of the booking amount, taxes, statutory fee, convenience fee etc., owing to any technical error or other reason, MMT shall reserve the right to deduct, charge or claim the balance amount from the User and the User shall pay such balance amount to MMT. In cases where the short charge is claimed prior to the utilization of the booking, MMT will be at liberty to cancel such bookings if the amount is not paid before the utilization date.

Any increase in the price charged by MMT on account of change in rate of taxes or imposition of new taxes, levies by Government shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.

In the rare circumstance of a booking not getting confirmed for any reason whatsoever, MMT will process the refund of the booking amount paid by the User and intimate the User about the same. MMT is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of the service provider and MMT as the case may be.

The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the service, as per the applicable laws

The User agrees and understands that all payments shall only be made to bank accounts of MMT. MMT or its agents, representatives or employees shall never ask a customer to transfer money to any private account or to an account not held in the name of MMT. The User agrees that if that user transfers any amount against any booking or transaction to any bank account that is not legitimately held by MMT or to any personal account of any person, MMT shall not be held liable for the same. User shall not hold any right to recover from MMT any amount which is transferred by the User to any third party.

The User will not share his personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of MMT. The User shall immediately inform MMT if such details are demanded by any of its agents' employees or representatives. MMT shall not be liable for any loss that the User incurs for sharing the aforesaid details.

Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking.

Booking(s) made by the User through MMT are subject to the applicable cancellation policy as set out on the booking page or as communicated to the customers in writing.

MMT will send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction or booking made by the User, via SMS, internet-based messaging applications like WhatsApp, voice call, e-mail or any other alternate communication detail provided by the User at the time of booking.

MMT may also contact the User through the modes mentioned above for any pending or failed bookings, to know the preference of the User for concluding the booking and also to help the User for the same.

The User hereby unconditionally consents that such communications via SMS, internet-based messaging applications like WhatsApp, voice call, email or any other mode by MMT are:

• upon the request and authorization of the User;
• ‘transactional’ and not an ‘unsolicited commercial communication’ in compliance of the local laws, and
• in compliance with the relevant guidelines/laws framed by the Federal Communications Commission (FCC), National Telecommunications and Information Administration (NTIA)or such other relevant authority.

The User will indemnify MMT against all types of losses and damages incurred by MMT due to any action taken by the Federal Communications Commission (FCC), National Telecommunications and Information Administration (NTIA), Access Providers or any other local authority due to any erroneous complaint raised by the User on MMT with respect to the communications mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.

User also understands that they will always have an option of withdrawing the consent as set out above. User will have an unconditional right to opt out of receiving messages and email including but not limited to communications that are of marketing in nature by simply writing to MMT on riskcontrol@go-mmt.com or by amending the notification settings in User’s account profile settings.