Travel advisory

Coronavirus and Travel: All You Need to Know

For your travel that might have been impacted by COVID-19, we have set up this ready reckoner for you to keep a track of airline and hotel policies on cancellations and refunds. You can also find information on your hotel and holiday package bookings and other relevant travel tips here.

PLEASE NOTE: We are closely working with our airline and hotel partners for lenient customer policies on date change, cancellations and waivers. We will continue to seamlessly pass on the waiver benefits to our customers, wherever applicable, and keep updating it here, as and when we receive them.

Flights

I already have my flights booked. How do I change or cancel my bookings?

We are working closely with our partners to extend complete support and comfort to our travellers for all domestic and international bookings.

We are working in tandem with our airline partners to offer an option to change their travel dates with no-fee charge.

In light of the recent COVID-19 outbreak, certain airlines have confirmed their policy for date change without penalty (only the fare difference will apply) or a full refund on cancellation. These policies might be applicable for travel on specified routes and within specified periods.

Please locate the airline you are booked on in the section below, and check if your booking is eligible for a date change without penalty or a full refund on cancellation.

Important Information : Dear customer, the airlines may change their rules without notice and at their discretion. Though we are updating the same here, given the ever-evolving situation, we request you to please check the policies with the airline too, before making any changes to your travel plans.

Flight Change Policy / Flight Amendment Policy

For all bookings done till 30^th June‘21 and travel date till 30^th June‘21, you can now change your flight to any new travel date free of cost till up to 24 hours from date/time of departure.

Route Eligibility: All domestic routes

Amendment Policy: Reschedule your travel for any future date without any penalty charges. Only fare difference will apply.

Initial Booking Date: Till 31^st March 2020

Initial Travel Date: Till 30^th April 2020

Number of Changes Allowed: One change allowed before original travel date

Time Limit: Up to 3 days prior to departure

Cancellation Policy: If you wish to cancel a flight that is operational, cancellation charges will apply as per the cancellation policy shared at the time of booking.

Cancellation Policy:

You are eligible for a full refund, if the flight is cancelled by the airline.

Amendment Policy:

You can reschedule your travel, without any date-change charges, for both domestic and international existing bookings, with initial travel starting before 31^st December 2020. Fare difference will apply.
Number of changes allowed: One
Re-routing also permitted.
Changes must be made before 31^st May 2020, and not later than 48 hours before initial departure date.

Flight Change Policy / Flight Amendment Policy

For all bookings done between 17^th April ‘21 to 30^th Jun’21 and travel date between 17^th April ‘21 to 30^th Jun’21 you can now change your flight to any new travel date free of cost till up to 2 hours from date/time of departure. Offer not applicable on group bookings.

Flight Change Policy / Flight Amendment Policy

For all bookings done between 17^th Apr‘21 and 30^th June‘ (with no travel date restrictions), you can now change your flight to any new travel date free of cost till up to 2 hours from date/time of departure.

Flight Change Policy / Flight Amendment Policy

For all bookings done between 17^th Apr‘21 and 30^th Jun’21and travel date between 17^th Apr‘21 and 5^th Jul‘21, you can now change your flight to any new travel date free of cost till up to 5 days from date/time of departure.

Flight Change Policy / Flight Amendment Policy

For all bookings done between 1^st May‘21 and 10^th June‘21 and travel date between 1^st May‘21 and 31^st Jul‘21, you can now change your flight to new travel dates between 1^st May‘21 and 31^st Jul‘21 free of cost till up to 24 hours from date/time of departure. The offer is not applicable on group bookings. The offer shall not apply in the event the customer cancels the booking or changes the sector, in such cases the "cancellation fee" will be chargeable at current applicable rates.

PLEASE NOTE:
All flights are suspended for travel from 25^th March 2020 till 17^th May 2020. For your travel between these dates, you are eligible for a full refund.

Flight Change Policy / Flight Amendment Policy

For all bookings done till 30^th June‘21 and travel date till 30^th June‘21, you can now change your flight to any new travel date free of cost till up to 2 hours from date/time of departure.

IND-UAE

Flight Impacted?

Due to the COVID-19 surge, UAE authorities have restricted the entry of Indian nationals travelling from India to UAE. If any flight booked by you between 25^th April and 4^th May ’21 has been impacted, you have the following options.

Opt for Credit Shell

The airline is offering a full refund in the form of a Credit Shell. This can be used to make any future booking for the same number of passenger(s), should you choose to take it. Please visit MyTrips to raise a refund request.

IND-CAN

Flight Impacted?

Due to the COVID-19 surge, Canada authorities have restricted the entry of Indian nationals travelling from India to Canada. If any flight booked by you between 23^rd April and 23^rd May ’21 has been impacted, you have the following options.

Opt for a Free Date Change

You can change your current flight date and book a future date without any rescheduling charges. Only the fare difference (if any) will have to be paid. Please visit MyTrips to change the date for your flight.

IND - UAE

Flight Impacted?

Due to the COVID-19 surge, UAE authorities have restricted the entry of Indian nationals travelling from India to UAE. If any flight booked by you between 25^th April and 4^th May ’21 has been impacted, you have the following options.

Opt for Full Refund or Free Date Change

The airline is offering a full refund, should you choose to take it. We will transfer the refund to you as soon as we receive it from the airline. Please visit MyTrips to raise a refund request.
You can also change your current flight date and book a future date without any rescheduling charges. Only the fare difference (if any) will have to be paid. Please visit MyTrips to change the date of your flight.

IND-CAN

Flight Impacted?

Due to the COVID-19 surge, Canada authorities have restricted the entry of Indian nationals travelling from India to Canada. If any flight booked by you between 23^rd April and 23^rd May ’21 has been impacted, you have the following options.

Opt for Full Refund or Free Date Change

The airline is offering a full refund, should you choose to take it. We will transfer the refund to you as soon as we receive it from the airline. Please visit MyTrips to raise a refund request.
You can also change your current flight date and book a future date without any rescheduling charges. Only the fare difference (if any) will have to be paid. Please visit MyTrips to change the date of your flight.

IND-UK

Flight Impacted?

Due to the COVID-19 surge, UK authorities have restricted the entry of Indian nationals travelling from India to UK. If any flight booked by you between 23^rd April and 30^th April’21 has been impacted, you have the following options.

Opt for Full Refund or Free Date Change

The airline is offering a full refund, should you choose to take it. We will transfer the refund to you as soon as we receive it from the airline. Please visit MyTrips to raise a refund request.
You can also change your current flight date and book a future date without any rescheduling charges. Only the fare difference (if any) will have to be paid. Please visit MyTrips to change the date of your flight.

IND-UAE

Flight Impacted?

Due to the COVID-19 surge, UAE authorities have restricted the entry of Indian nationals travelling from India to UAE. Has any flight booked by you between 25^th April and 4^th May ’21 been impacted?

Opt for a Free Date Change

You can change your current flight date and book a future date without any rescheduling charges. Only the fare difference (if any) will have to be paid. Please visit MyTrips to change the date for your flight.

IND-UK

Flight Impacted?

Due to the COVID-19 surge, UK authorities have restricted the entry of Indian nationals travelling from India to UK. If any flight booked by you between 23^rd April and 30^th April’21 has been impacted, you have the following options.

Opt for a Free Date Change

You can change your current flight date and book a future date without any rescheduling charges. Only the fare difference (if any) will have to be paid. Please visit MyTrips to change the date for your flight.

IND-UAE

Flight Impacted?

Due to the COVID-19 surge, UAE authorities have restricted the entry of Indian nationals travelling from India to UAE. If any flight booked by you between 25^th April and 4^th May ’21 has been impacted, you have the following options.

Opt for Full Refund or Free Date Change

The airline is offering a full refund, should you choose to take it. We will transfer the refund to you as soon as we receive it from the airline. Please visit MyTrips to raise a refund request.
You can also change your current flight date and book a future date without any rescheduling charges. Only the fare difference (if any) will have to be paid. Please visit MyTrips to change the date of your flight.

IND-UAE

Flight Impacted?

Due to the COVID-19 surge, UAE authorities have restricted the entry of Indian nationals travelling from India to UAE. If any flight booked by you between 25^th April and 4^th May ’21 has been impacted, you have the following options.

Opt for Full Refund or Free Date Change

The airline is offering a full refund, should you choose to take it. We will transfer the refund to you as soon as we receive it from the airline. Please visit MyTrips to raise a refund request.
You can also change your current flight date and book a future date without any rescheduling charges. Only the fare difference (if any) will have to be paid. Please visit MyTrips to change the date of your flight.

IND-UAE

Flight Impacted?

Due to the COVID-19 surge, UAE authorities have restricted the entry of Indian nationals travelling from India to UAE. Has any flight booked by you between 25^th April and 4^th May ’21 been impacted?

Opt for Full Refund

The airline is offering a full refund, should you choose to take it. We will transfer the refund to you as soon as we receive it from the airline. Please visit MyTrips to raise a refund request.

IND-UAE

Flight Impacted?

Due to the COVID-19 surge, UAE authorities have restricted the entry of Indian nationals travelling from India to UAE. Has any flight booked by you between 25^th April and 4^th May ’21 been impacted?

Opt for Full Refund

The airline is offering a full refund, should you choose to take it. We will transfer the refund to you as soon as we receive it from the airline. Please visit MyTrips to raise a refund request.

Flight Impacted?

Has any flight booked to travel from India airport's between 26^th April and 1^st May ’21 been impacted?

Opt for one free change

Passengers are allowed one free change (all penalties and service charges waived) to rebook their journey for travel on an alternative flight from India provided rebooking is in the same cabin (same or next available RBD) within the validity of ticket. Any change required to the inbound portion of the journey must be rebooked at the same time. Any subsequent changes will be subject to standard ticket penalties.

IND-UAE

Flight Impacted?

Due to the COVID-19 surge, UAE authorities have restricted the entry of Indian nationals travelling from India to UAE. Has any flight booked by you between 25^th April and 4^th May ’21 been impacted?

Opt for Full Refund

The airline is offering a full refund, should you choose to take it. We will transfer the refund to you as soon as we receive it from the airline. Please visit MyTrips to raise a refund request.

IND-UAE

Flight Impacted?

Due to the COVID-19 surge, UAE authorities have restricted the entry of Indian nationals travelling from India to UAE. Has any flight booked by you between 25^th April and 4^th May ’21 been impacted?

Opt for a Free Date Change

You can change your current flight date and book a future date without any rescheduling charges. Only the fare difference (if any) will have to be paid. Please visit MyTrips to change the date for your flight.

IND-UK

Flight Impacted?

Due to the COVID-19 surge, UK authorities have restricted the entry of Indian nationals traveling from India to UK. If any flight booked by you between 23^rd April and 30^th April’21 has been impacted, you have the following options.

Opt for a Free Date Change

You can change your current flight date and book a future date without any rescheduling charges. Only the fare difference (if any) will have to be paid. Please visit MyTrips to change the date for your flight.

IND-UAE

Flight Impacted?

Due to the COVID-19 surge, UAE authorities have restricted the entry of Indian nationals travelling from India to UAE. Has any flight booked by you between 25^th April and 4^th May ’21 been impacted?

Opt for a Free Date Change

You can change your current flight date and book a future date without any rescheduling charges. Only the fare difference (if any) will have to be paid. Please visit MyTrips to change the date for your flight.

IND-UK

Flight Impacted?

Due to the COVID-19 surge, UK authorities have restricted the entry of Indian nationals travelling from India to UK. If any flight booked by you between 23^rd April and 30^th April ’21 has been impacted, you have the following options.

Opt for a Free Date Change

You can change your current flight date and book a future date without any rescheduling charges. Only the fare difference (if any) will have to be paid. Please visit MyTrips to change the date for your flight.

Useful Links

Health Measures during Travel

WHO Guidelines

Advisory by Govt. of India